Coronavirus - COVID-19 Update.
Updated - 19th December 2020
Portsmouth is now entering level 4 Coronavirus Restrictions and under the rules the shop is closed to the general public
Online ordering is available 24/7 and is unaffected by the new restrictions.
Most deliveries are still arriving within normal timeframes, however this is a ever moving situation and some areas may be experiencing a slight delay in the arrival of parcels. Please refer to your local postal services for details of any delays that may affect your location.
Deliveries are now being handled “contact free” you will not need to sign for orders when your Postman / Courier rings your bell or knocks on the door, please allow them chance to step back from the door before collecting your parcel.
We continue to monitor the situation and will post more information as it becomes available. We are monitoring the Government Guidance and rest assured we will act immediately on any new information.
Orders are currently being dispatched from our location as normal. Deliveries in the UK are currently being delivered normally and we are unaware of any delays.
European - USA and Rest of World.
Orders are currently being dispatched from our location as normal. Most deliveries are still arriving within normal times, however this is a fast moving situation and some areas may be experiencing a slight delay in the arrival of parcels. Please refer to your local postal services for details of any delays that may affect your location.
We will update this page with any new information as soon as we have it.
FetShop orders are delivered in plain packaging with no mention of the FetShop brand or our website address on the outside of the package and a generic return address label. Customers may select their preferred delivery option during checkout - please see below for a breakdown of options and delivery speeds.
Free shipping applies to UK customers spending over £29.99 - Royal Mail 2nd Class Delivery is free with upgrades to 1st Class Signed For and Special Delivery available at nominal costs.
All Items are in stock unless explicitly stated on their individual product page. If we do have any issues with dispatching your order we will be in touch as soon as possible. If you require an item by a specific date, please state this in the 'special instructions' box during checkout and we will endeavour to expedite the item for you
Please Note - Orders placed after 3.30pm weekdays will be dispatched the next working day, this also includes Special Delivery items, so if you need the item / items shipped out urgently please order before 3.30pm. Please note we do not dispatch on weekends or bank holidays when there is no post. Orders placed after 3.30pm on a Friday will be sorted and dispatched the following Monday.
Please Note - Certain delivery options may not be available to your destination and/or for your order. Overseas buyers - imports into your country may be subject to import duty if you are not within the EU. You are liable for any duties that may be imposed.
UK Royal Mail Delivery
Place your order before 3.30pm Monday to Friday for dispatch same day by Standard, Signed For First Class or Special Delivery. This has an ETA of two working days from dispatch for Standard deliveries* and one working days for Signed For First Class deliveries* and guaranteed next working day for Special Delivery** to most UK addresses. Tracking for 1st Class Signed for and Special Delivery is available through Royal Mail Tracking.
|STANDARD DELIVERY (ETA 2 WORKING DAYS)*||FREE when you spend £29.99, or from £3.99|
|FIRST CLASS SIGNED FOR (ETA 1 WORKING DAY)*||JUST £0.95 when you spend £29.99 or from £4.99|
|SPECIAL DELIVERY (GUARANTEED NEXT WORKING DAY)**||JUST £5.95 when you spend £29.99 or from £7.99|
UK Standard Parcelforce Delivery
Parcelforce will be offered as an option if the item is too large/heavy for Royal Mail. Place your order before 2.30pm Monday to Friday for dispatch same day by Parcelforce 48 delivery. This has an ETA of one to two working days from dispatch to arrive at most UK addresses.* Tracking available through Parcelforce Tracking.
|PARCELFORCE 48 (ETA 2 WORKING DAYS)*||£9.99|
|PARCELFORCE 24 (ETA 1 WORKING DAY)*||£11.99|
UK Large Parcelforce Delivery
Parcelforce Large will be offered as an option if the item is too large/heavy for Royal Mail and normal Parcelforce. Due to the need to make special arrangements for collection, this service is excluded from our normal same day dispatch guarantee, we will normally dispatch within 1-2 working days. This has an ETA of two working days from dispatch to arrive at most UK addresses once it is dispatched.* Tracking available through Parcelforce Tracking.***
UK Saturday Delivery
|SATURDAY DELIVERIES||Contact us for exact prices.*****|
Terms and conditions
*Please note, this is not a guaranteed delivery speed, your order may take longer due to Royal Mail/Parcelforce operational issues, your location and/or circumstances beyond our/their control. While we will make every effort to dispatch your order the same day if you order before the cutoff we do not guarantee to do so. Certain items are excluded from the same day dispatch pledge - see item description.
**Please note, while this a guaranteed service with a 99.5% success rate, your order may take longer due to Royal Mail operational issues, your location and/or circumstances beyond our/their control. Special Delivery orders dispatched on a Friday may arrive on a Monday - if you require a Saturday delivery without fail, please contact us. While we will make every effort to dispatch your order the same day if you order before the cutoff we do not guarantee to do so. Certain items are excluded from the same day dispatch pledge - see item description.
***For some items we may use an alternative courier. If we do so, we will send custom tracking information to you directly and the delivery time may vary from normal.
****The price is for most UK addresses is £69.99. Very remote or unusual locations or very large items such as furniture may attract a surcharge, we will contact you if this is the case.
*****There will be a minimum £3.00 surcharge on the normal Special Delivery / Parcelforce 24 price depending on the order.
International Royal Mail Delivery
|Sent by Royal Mail Untracked Airmail or International Tracked (or equivalent service provided to your country) and normally delivered by your countries postal service. Untracked Airmail is NOT tracked,. ETA is 1 week to Europe and 2 weeks to all other destinations.*|
International Trakpak Delivery
|From £4.99. Exact price depends on weight and destination.|
International Parcelforce Delivery
|Sent by Parcelforce and delivered by their local delivery partner in your country. Tracking available through Parcelforce Tracking with local delivery partner tracking available on request. ETA is 1 week to Europe and 2 weeks to all other destinations.*|
|From £11.99. Exact price depends on weight and destination.|
Terms and conditions
*Please allow 21 working days for European deliveries and 28 working days for other destinations to allow for any delays in transit or customs.